Here, you’ll find answers to common questions about our products, services, and policies. If you don’t see your question answered here, feel free to contact us.

 

How can I place an order?
To place an order, browse our collection on frauche.com, select your desired items, choose your size, and add them to your cart. When you’re ready, proceed to checkout and follow the prompts to enter your shipping details and payment information.

What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we accept PayPal, Apple Pay, and Google Pay. Payment options may vary by location, and all transactions are processed securely.

Can I cancel or modify my order?
Orders can be canceled or modified within 2 hours of placement. Contact our customer support team immediately if you need to make changes. Once your order is processed, changes cannot be guaranteed.

Will I receive an order confirmation?
Yes, after you place your order, you will receive a confirmation email with all the details. If you do not see it in your inbox, check your spam or promotions folder. If you still cannot find it, contact us for assistance.

Where do you ship?
We currently ship to the United States, Europe, and the United Kingdom. For other international locations, please contact us at support@frauche.com to inquire about availability.

How much does shipping cost?
Shipping costs vary based on your location, order total, and selected shipping method. Standard shipping starts at $5 USD, while free shipping is available on orders over $100 USD. Shipping fees are calculated and displayed during checkout.

How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Delivery times depend on your location:

• United States: 5-7 business days
• Europe: 7-10 business days
• United Kingdom: 5-8 business days

Expedited shipping options are available for faster delivery.

Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email. Use the provided link to monitor your shipment’s progress.

What is your return policy?
We accept returns for a full refund within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. For hygiene reasons, some items like intimate apparel are not eligible for returns.

How do I return an item?
To start a return, email us at returns@frauche.com or visit the Returns Center on our website. We will provide detailed instructions and, in some cases, a prepaid shipping label.

Can I exchange an item?
Yes, exchanges are available for different sizes or colors of the same item. Contact us to initiate the process. If the desired item is unavailable, we will process a refund instead.

Do I have to pay for return shipping?
Return shipping is free for defective or incorrect items. For other returns, a flat fee of $5 USD may apply, which will be deducted from your refund.

How do I choose the right size?
Each product page includes a detailed size guide to help you find your perfect fit. If you need additional help, our customer service team is happy to assist. Email us at hello@frauche.com for personalized recommendations.

Are your products sustainable?
Frauche is dedicated to sustainability. We use eco-friendly materials and ethical production practices in many of our collections. Look for the “Sustainable” label on product pages for more details.

Will sold-out items be restocked?
Some popular items may be restocked. You can sign up for restock notifications on the product page by entering your email.

Do I need an account to shop?
No, you can shop as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout process.

How is my personal information protected?
We take your privacy seriously and use advanced security measures to protect your data. Learn more by reading our Privacy Policy.

Can I update my account information?
Yes, log in to your account and go to the “My Profile” section to update your personal details, password, or address.